About 4,000 customer support roles cut as AI agents take over

Source-backed update · Company statement · Salesforce

EventAnnounced August 29, 2025

ReportedSeptember 2, 2025

Added to WorkHushAugust 29, 2025

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Sources

The Register · Sep 2, 2025Supports: Marc Benioff said he reduced support staff from about 9,000 to about 5,000.Open the source

Not in the sources

Which teams and locations are affected.

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